In-Store Services

• Return in store

  You can return items purchased online to any of our Boutiques. Our Client Advisors, after having verified that the items meet the return requirements, will complete the procedure for you.

• Pick up in boutique

  When you place your order online, you can choose the preferred location and pick-up time together with one of our Client Advisors.

• Click from Store

  You are in a Moncler boutique and you can’t find the item you wanted? The size or color you are looking for is no longer available? Check if it’s availabie on moncler.com with the help of our Client Advisors, who will assist you in searching for the item and completing your purchase.

• Click and Reserve

  Check if the item you’re looking for is available in a Moncler Boutique, and reserve it for our try-on in-store service. Our Client Advisors will contact you to confirm if the item is currently in stock and reserve it for you for a limited period of time.

• Book an appointment

  Our Client Advisors are waiting to show you our collections. Make a request for them to contact you and schedule a one-on-one session in the boutique or virtually through a video call.