EXCHANGES

EXCHANGES

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Our client advisors are ready to assist with exchanges online or in our boutique. Please ensure that your item is exchanged within the country of purchase and that it complies with our exchange policy.

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STEP 01

FILL-IN FORM

If you wish to exchange an item, please log in and follow the instructions in your account, or you can exchange using our exchange form.

STEP 02

CHOOSE A NEW ITEM

Choose the item you want to return and select a reason why. Next, you can add the new product you would like to exchange it for.

STEP 03

ARRANGE THE RETURN

Use the prepaid UPS returns label included with your delivery. If you have misplaced this label, please contact our client services team to receive another one

STEP 04

CONFIRMATION

Your new item will be shipped once the return has been received and accepted at our Distribution Centre.

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STEP 01

FILL-IN FORM

If you wish to exchange an item, please log in and follow the instructions in your account, or you can exchange using our exchange form.

STEP 02

CHOOSE A NEW ITEM

Choose the item you want to return and select a reason why. Next, you can add the new product you would like to exchange it for.

STEP 03

ARRANGE THE RETURN

Use the prepaid UPS returns label included with your delivery. If you have misplaced this label, please contact our client services team to receive another one

STEP 04

CONFIRMATION

Your new item will be shipped once the return has been received and accepted at our Distribution Centre.

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returns

RETURNS

If your purchase isn't quite right, you can return it seamlessly and free of charge.

START A RETURN