Returns
Our client advisors are ready to assist with returns online or in our boutique. Please ensure that your item is returned within the country of purchase and that it complies with our returns policy.
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FILL IN THE FORM
If you have an account with us, login and follow the instructions under Returns. If you’d like to proceed without an account, please fill in our online Return Form.
LOCATE YOUR RETURNS LABEL
Use the pre-paid UPS returns label included with your delivery. If you have misplaced this label, please contact our client services team to receive another one.
PACKAGE AND DROP OFF
Package your return and secure the label. Contact UPS to arrange a collection or leave the parcel at a designated drop-off location. We ask that you keep your proof of delivery safe.
CONFIRMATION
We’ll send you an email once we have received your return and all requirements are met. You should receive the funds within 14 calendar days of our email.
TRACK ORDERS AND REQUESTS
Check where your order is on its journey to you and receive updates on your aftercare requests.
START TRACKING
EXCHANGES
We want you to be in love with your Moncler item but if it's not quite right you can easily exchange it here.
START AN EXCHANGE