FAQ
Contact details for
What can we help you with?
SHOPPING
Why is shopping on Moncler.com unique?
Can I place an order over the phone?
Can I cancel or modify my order?
SIZE GUIDE
How can I choose the right size for me?
PAYMENTS
Which payment methods do you accept?
Are payments secure?
My order is not being accepted. Why?
SHIPPING
What are the delivery times and costs?
Any shipping restrictions?
Is a signature required at delivery?
EXCHANGES AND RETURNS
What is your Return Policy?
How do I ship my return?
Can I use my own return service?
PRODUCT AFTERCARE
Can you assist me with my product?
General care
Outerwear
BOUTIQUES SERVICES
Can I pick up my order in boutique?
Can I purchase an item online in boutique?
Can I return or exchange an item in boutique?
GIFT CARD
How can I redeem a Moncler Gift Card?
Where can I purchase and redeem a Moncler Gift Card?
Which payment methods can I use to purchase a Gift Card?
MY ACCOUNT & PRIVACY
What are the benefits of registering?
How can I modify or close my account?
How do I receive Moncler updates?
MONCLER NFT
What are NFTs and Digital Wallets?
What is happening to the Moncler Digital Wallet and how does it impact me?
How can I transfer my NFTs to another wallet, and what options are available?
SHOPPING AND PRODUCT ADVICE
From style suggestions to joyful gifts, let our advisors find the perfect products for you.
EXPLORE THIS SERVICE
ORDER MANAGEMENT
Track all purchases, seamlessly request an exchange or return and select the best delivery and payment method for you.
MANAGE YOUR ORDERS