Masserau Hooded Down Jacket

You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Centre.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.

• The package can only be shipped from the same country it was delivered to

• The purchase was done on Moncler.com, Moncler APP or through the online Click From Store service in a Moncler Boutique

• Less than 20 days have passed since the courier delivered the order

If all the above conditions are met, then:

• Simply click return button after you have received the package and if you are not registered, fill in the online Return Form.

• Replace the shipping label on the box with pre-paid return label UPS

• Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.

We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.

If the above conditions are not met, please note that we will be unable to accommodate your return request, and the item(s) will be shipped back to you.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.

Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery.
Fill in the Online Return Form within 20 days of the delivery date. You then have up to 14 days to ship the parcel back to our Distribution Center.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid UPS label over any prior delivery information. The pre-paid label gives you free return shipping.

4. Drop the package at your nearest UPS location or contact the courier in order to organize the pick-up

Please note that for some remote locations UPS does not cover the return service, therefore the prepaid return label may not be included in your parcel. Please get in contact directly with our Client Service, our team will support you by providing you an alternative return pick-up service.

Should you prefer to ship the return using a different courier, return shipping fees will be completely at your expense.

In this case, we suggest you choose a trackable and insured delivery service, as Moncler.com will not be responsible for any issues that may arise from the loss, damage or theft of returns that were not shipped using our pre-paid UPS label.

Please return your parcel to our distribution centre:

INDUSTRIES SPA Via Dogana PO 2A BLOCCO L 29015 Castel San Giovanni (Piacenza) Italia

If you have lost your Return Label, please contact our Client Service.

Online returns are usually accepted within 3 business days upon receipt to our Distribution Center.

These 3 days are necessary to check that the items meet our Return Policy conditions. Should your return not meet these conditions, the items will be sent back to you.

The refund is issued to the same payment method you used for the purchase. You will receive a confirmation email once the refund has been requested.

The time needed for the credit to show in your account may vary based on the payment method used and on local banking procedures.

If you are a registered client and wish to exchange an item from your order, you may find your order information in "My Account". If you are not a registered client, you may "Complete the Exchange" form in the Client Service area within 20 days from the delivery date. You then have up to 14 days to ship the parcel back to our Distribution Center.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.

For each item you wish to exchange, select the new item and the reason of return, and proceed with the exchange. Should the new product be more expensive, a new payment for the price difference is required. In case the price is lower, you will be refunded for the outstanding amount once we receive your return.

Follow our Return Policy standards and guidelines to return the garment you wish to exchange. Please remember that items can be exchanged only one time.

The new item will be shipped to you once the return will be received and accepted at our Distribution Center.

Also, should you wish to return and exchange different items belonging to the same order, they can be shipped back together.

Client Service team is always at your service for product recommendation and styling tips!