Track Orders and Requests

You can return any item purchased on Moncler.com within 20 days of the delivery date.

Once you have filled in the return form, you have up to 14 days to ship the parcel back to our Distribution Center.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.
• The package can only be shipped from the same country it was delivered to
• The purchase was done on Moncler.com, Moncler APP or through the online Click From Store service in a Moncler Boutique
• That less than 20 days have passed since the courier delivered the order

If all the above conditions are met, simply click return button after you have received the package and if you are not registered, fill in the Online Return Form. You will then be contacted by Ilyang to arrange a pick-up.

We normally verify and process rerturns within 3 business days from their receipt at our distribution centre.

Once your return has been accepted, you will receive a Return Confirmation email and a refund will be issued to the original payment method.

You can follow your return in our Client Service area on Moncler.com by simply inserting your return number.

If the above conditions are not met, please note that we will be unable to accommodate your return request, and the item(s) will be shipped back to you.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.

Moncler offers free return shipping through the courier Ilyang. Send your return request by clicking return button after you have received the package and if you are not registered, fill in the Online Return Form within 20 days of the delivery date.

You then have up to 14 days to ship the parcel back to our Distribution Center.

How to ship the return:

1. Make sure the return complies with our Return Policy

2. Pack the item(s) in the original order box or any sturdy carton box

3. Stick the pre-paid Ilyang label included in your order over any prior delivery information. The pre-paid label gives you free return shipping and guarantees the package is insured in the event of theft or loss during transit

4. Ilyang will to arrange the pick-up of your package within 20 days from receiving the item.

Should you prefer to ship the return using a different courier, return shipping will be completely at your expense.

In this case, we suggest you choose a trackable, insured delivery service, as Moncler Online Store will not be responsible for any issues that may arise from the loss, damage or theft of returns that were not shipped using our pre-paid Ilyang label.

Please return your parcel to our distribution centre:

Kerry Logistics (Korea) Inc. 3F, 37 Gapmun 3-ro, Seo-gu, Incheon