BOUTIQUE SERVICES

Moncler.com offers you the possibility to buy online and pick-up your order in boutique.

At checkout, simply select the option "Pick up in boutique" and collect your order in one of the available locations.
You will be notified by email when the items are ready for pick-up.

Your order should be collected within 15 days from the receipt of the notification email, otherwise it will be shipped back to our Distribution Center.

To collect the order, you or registered gift receiver need to present:

• A valid ID

• The shipping confirmation email (printed or on a mobile device)

If someone else is collecting the order for you, they need to bring:

• Their own ID

• A copy of the client's valid ID

• The shipping confirmation email (printed or on a mobile device)

• Letter of Authorization

Please note: by choosing pick up in boutique cash on delivery and post payment will not be available.

Our store will help you to purchase items online that are not available in the store at the moment of your visit. Do not hesitate to ask our staff for further information or contact our Client Service in order to discover more about this convenient service.

You may return or exchange items purchased on Moncler.com with Credit Card or PayPal in our boutiques of Ginza, Aoyama, Namba, Kobe, Sendai and Roppongi Hills within 20 days from when the package was received.

Please note that:

• Returned items must be unworn, undamaged and unused, with all tags attached and the original packaging included.
• Should you wish to return an accessory or a pair of shoes, please return it in the original box containing the item's Card of Authenticity. You can find the card (a QR code) in an envelope inside the original box.
• Items can only be returned from the same country they were delivered to. Boutiques in different countries will not be able to accept your return.

Our Client Advisors will take care of verifying that the returned products comply with our return conditions.

If the return is accepted, our team will ship the items back to our distribution center on your behalf and will be happy to assist you with an online or in-store exchange. Alternatively, a refund will be issued on the payment method used for the original order.

Please note that personalized items and fragrances are not eligible for returns or exchanges. Should you need further information on our Return Policy, please consult our Legal Area.