You can shop on Moncler.com using the following payment methods:

- All major credit cards, including American Express, China Union Pay, Diners, Discover, JCB, Mastercard, VISA.
- Selected mobile payment methods, including Alipay, Apple Pay, Google Pay, PayPal, Wechatpay.

Please be informed that your billing address must match the address on your credit card statement.

We invite you to verify at checkout the payment methods available at the time of your order. Please note that minimum and maximum amount limits may apply to certain payment methods.

Depending on the payment method, the order's amount may be charged as soon as the order is completed or a pre-authorization of payment may be required.

For payment methods requiring a pre-authorization, the amount of each item is only charged once the item has been prepared for shipment. Please however note that for all personalized items the payment is charged at checkout.

Moncler Online Store we guarantees the maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections. You can see from the “HTTPS” URL prefix, and lock symbol that appears in the address bar of the browser.

Read more on how we safely manage payment data in the Privacy and Cookie Policy.

Please make sure that the information inserted at checkout is correct. If the system still doesn't accept your order, please contact your bank as they may blocking the transaction. You may also contact us for additional assistance.

At this time, we only accept one form of payment per order.

All prices include VAT. At this time we are unable to provide tax refunds for purchases made on Moncler.com.

Exceptionally, we can offer a VAT refund to non-EU residents who:
- purchase eligible products selecting the Pick Up In Store at checkout
- purchase eligible products with Click From Store in our boutiques

The service is currently offered in Austria, France, Germany, Italy and Spain.

Please note that the order must include only one article. In case you wish to purchase multiple articles and request the tax refund service, we invite you to make separate orders.

Kindly note that all orders placed online must be related to private purchases. Order invoices can only  be issued to private individuals.